For the twelfth edition of Meet the Staff, we introduce you to Brian McCormack, Account Manager at Mobile Health. Brian joined Mobile Health nine months ago as a Sales Consultant. For Brian, the sales process never ended at the contract signing, but rather continues with quality assurance and customer care, which lead him to the new position of Account Manager.
Brian was born in Florida, NY, a small town upstate where his graduating class was only 36 and where he claimed the #2 spot as salutatorian. Looking to outgrow a small town with only two traffic lights, Brian was awarded a full scholarship to enroll in Berkley College.
While studying for his business degree, Brian accepted an internship program with an international export company which eventually turned into a full time job and beyond. Once hired after the internship, Brian had an amazing opportunity to travel across Southeast Asia for 2-3 months at the time.
This exposure to the world outside his hometown inspired Brian to appreciate not only different cultures, but valuing different ways of living and how there are always innovative ways to get things done.
After some years of time zone hoping, Brian changed focus and decided to settle down back in New York to help support his family. Back in the states, he accepted a sales position at a payroll company where he was first exposed to a professional sales environment. At the same time, he immediately enrolled back into school to study for an MBA at Pace University.
Soon after earning his MBA, Brian decided to pursue his own entrepreneurial ambitions and left his job to become a partner in a smaller, but growing payroll company. At this point Brian felt he had a unique combination of skills ranging from valuing differences, to developing sales value propositions. Combining the two, he led his company into new growth markets and discovered new revenue potential.
Whereas Brian’s sales contributions were the company’s strength, their internal weakness lied in quality assurance and customer care. Two areas Brian knew were important, but wasn’t exposed to, yet. With the loss of his venture, once again Brian went looking for the next adventure.
When Brian was first pitched the idea to work at Mobile Health by a recruiter, his first thought was expectedly, “Why?”. And of course an appropriate answer by the recruiter was “Why not?”. Without a background in healthcare, the prospect of promoting health services didn’t immediately inspire Brian until he learned more about the company and clients.
After learning more about Mobile Health’s role in occupational health, he realized that beyond healthcare, this was a company with the ability to make a difference to their clients and patients. Brian really appreciated the concept of treating their clients as partners – something we wasn’t able to do at the previous position.
Soon after accepting the Sales Consultant position, Brian’s father fell ill and himself required a home health care. It was in this time the Brian learned the responsibilities of the home health industry and the challenges they face firsthand.
As Brian successfully brought in new clients to Mobile Health, he made sure to implement his own quality assurance and customer care by continuing the conversation well after the sale was closed. As Brian proved himself to be a capable Sales Consultant with impressive customer care, he earned the title of Account Manager.
At Mobile Health, Brian is able to solidify the combination of his three main strengths: valuing differences, developing value propositions, and now, valuing the client relationship.
In regards to the future, Brian hopes Mobile Health’s national growth will once again allow him to travel and continue to explore new cultures. Likewise, his exposure to the home health industry at Mobile Health, and while caring for his father, motivates him to develop better patient care, and better services targeted at the workers themselves.
